Questions & answers
A little clarity, before you choose.
Materials, sound, care and order help. Find an answer, then explore the details when you need them.
01 Materials
Will my piece look exactly like the photograph?
Natural materials vary in colour, shape and texture. Your piece may differ from the photograph. See the product description for the materials and details of the item you choose.
Are all the botanical details identical?
No. Natural colour, texture and proportions vary. Read the individual listing to understand which materials are used and what variation to expect.
02 Sound
Does a seed pod hand bell play in the wind?
These seed pod hand bells are played by gently shaking them by hand. They are not wind-activated instruments. Check the individual product page for its sound demonstration.
How do I choose a sound instrument?
Start with the sound demonstration and the description of the material. Consider whether you prefer a brighter, softer or deeper texture, then check the size and how the instrument is played.
Can you guarantee a particular note?
An exact note cannot be guaranteed for naturally varied seeds and pods. Contact us with your sound preference if you need help choosing a material family.
Can I use a hand bell for recording?
Hand-played seed instruments can add organic texture to a recording. Listen to a demonstration and consider your microphone and room; your recording may sound different.
03 Care
How do I care for botanical materials?
Keep botanical pieces dry and handle them gently. Care depends on the materials used, so follow the instructions on the individual product page.
Can I keep botanical pieces outdoors?
Suitability depends on the product and materials. Read its placement guidance and protect moisture-sensitive materials from rain and prolonged damp conditions.
Should I water preserved flowers?
Preserved flowers do not need watering. Keep them away from water and humidity, and follow the care instructions for the specific piece.
How do I clean a seed pod piece?
Dust gently with a soft, dry cloth. Avoid soaking or harsh cleaners. Follow any additional care guidance supplied for your product.
04 Orders
Where can I find delivery information?
Read our Shipping & Delivery page for current details. Timing depends on the destination and order; contact us before ordering if you have a gift deadline.
Shipping & DeliveryHow can I track my order?
After shipping, use the tracking information supplied for your order. If you cannot find it or need help interpreting an update, contact us with your order number.
Shipping & DeliveryWhat if my order arrives damaged?
Contact us promptly with your order number and clear photos of the item and packaging. Keep the packaging while the issue is reviewed and follow the current returns policy.
Contact usCan I return an item?
Check the Return & Refund Policy for eligibility, conditions and the current process. Contact us before sending an item back; this summary does not replace the policy.
Returns & refunds05 Custom & gifts
Can I request a custom piece?
Custom requests depend on materials, timing and complexity. Send us the style, dimensions, sound preference if relevant, and your deadline before ordering.
Contact usCan you help me choose a gift?
Tell us a little about the recipient, the kind of piece you have in mind and any deadline. We can discuss the available options; delivery timing should be checked before purchase.
Contact usNo matching question. Try another word or contact us.